Live Chat

live chatAdding live chat to your company’s website can streamline communications with your online visitors. Providing live help and online support not only creates efficiencies within your organization, but also improves overall customer satisfaction and can increase sales conversion.

With Live Chat, KorPartners can help you:

  • Provide real-time assistance to visitors
  • Improve customer experience on site
  • Provide product information or answers to support related questions to a visitor while they are on the site
  • Provide support when Customer Service Representatives are offline
  • Engage customers proactively
  • Invite customers to chat when they are about to abandon your site

The benefits of Live Chat:

  • Increase in overall customer satisfaction
  • Convert online visitors in to customers
  • Reduce shopping cart abandonment
  • Increase sales conversion rate
  • Increase Customer Service Representative efficiency by providing them with:
    • The ability to chat with multiple visitors simultaneously
    • Canned responses to frequently asked questions

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If you are interested in learning more about the solutions available, please CONTACT US.

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